Aegis Service Desk is an ITIL based service management system. The following ITIL processes are fully integrated: Incident Management Problem Management Change Management Configuration Management Service Level Management A full Client Management system is also included.

The freeware JC&MB Quicknote is an always-ready desktop-notepad. It is not important in which program you are, whenever you want to write something down that comes in your mind you only have to touch the Wake-Up Line on the top of your screen. Quicknote can also remind you at a certain time with these notes. If your system crashes and you didn't save you don't lose your text! You can also encrypt your text. Tools: Task-Manager and volume hotkeys.

Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.

Clear The Clutter From Your Desktop. Create multiple shortcut groups so that you can begin to really organize your access to applications, files, file folders, web sites, etc. Simple "drag and drop" operations can be used to build references to existing shortcuts and/or files. There is also a facility to help you manually create shortcuts ... this allows you to easily create shortcuts to files, file folders, web sites, etc.

PolyMap is a desktop mapping program that lets you use your own data to customize the maps supplied with the program. Use the built-in spreadsheet to enter data or paste it from other Windows applications. Alternatively, you can use the import feature to bring in data from external spreadsheets, text, or database files. The Map Presentation Wizard gives you a step-by-step process to customize your map and the maps legend.

The RT-Phone Employee Phone Directory Software is a browser-based solution that makes keeping an online phone directory quick and easy.

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.