Everything you need to manage your calls. CallStation includes an answering system with multiple greetings, message forwarding, and remote access, a phone dialer with contact manager and speakerphone support, conversation recording, fax receive capability, plus full Caller ID support. Caller ID features include Auto-Name-Lookup, Pager and e-mail notification, Speech Systhesis, and Auto-Hang-Up on unwanted callers. Runs as a tray application...

Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.

The freeware JC&MB Quicknote is an always-ready desktop-notepad. It is not important in which program you are, whenever you want to write something down that comes to your mind you only have to touch the Wake-Up Line on the top of your screen. Quicknote can also remind you at a certain time with these notes. If your system crashes and you didn't save you don't lose your text! You can also encrypt your text. Tools: Task-Manager and volume hotkeys.

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

I'm OnCall is a web based service that enables you to take authorized on demand remote control of your customer's PC, within seconds of your customer's call for help. I'm OnCall auto configures a secure connection between the two PCs, without requiring any pre-installed software. Features include Remote Control, File Transfer, Corporate Branding, Incident Tracking, and Remote reboot of customer's PC.

SAManage is a leading provider of secure, on-demand IT Management services that helps companies manage their PC and software assets, organize software licenses and IT contracts, and detect risks and license compliance gaps. Delivered as an on-demand service with no software or servers required, SAManage empowers companies of all sizes with capabilities that were previously available only to large companies. NEW! Integrated Help Desk service.

The RT-Phone Employee Phone Directory Software is a browser-based solution that makes keeping an online phone directory quick and easy.