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Comprehensive help desk and issue trouble ticket tracking software.
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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.
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Buy ($995.00) / Download (54.7 MB)
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Avg. User Rating |
Overall |
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1%
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| 29 / 2 (total / last month) |
| 20-03-2009 16:28:38 GMT |
| 13-05-2008 |
| English |
| WinXP, Windows2000, Windows2003 |
| Pentium Processor1 ghz+, 512MB RAM, 100mb |
| Install and Uninstall |
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