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VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk.
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VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.
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Our Help Desk features include:
- Automatic Escalation
- Fully Integrated Service Level Agreements
- Dynamic Knowledge Base
- Asset & Inventory Management
- Child Tickets
- Task Assignment
- Custom Client Surveys
- Extensive Reporting and Charting
- Separate End User and Analyst Interface
- Detailed Analyst Time Tracking and Work History
- Notes and Web enabled for remote help desk access
- Easy Install & Extremely Competitive Price Package
- Self Help
- Quick Access
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Buy (USD 800) / Download (3.7 MB)
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| Download |
Avg. User Rating |
Overall |
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1%
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100%
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56%
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| 28 / 3 (total / last month) |
| 31-08-2005 18:54:12 GMT |
| 05-02-2004 |
| English |
| Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac OS X, Palm OS 2.0, Palm OS 2.1, Palm OS 3.0, Palm OS 3.1, Palm OS 3.2, Palm OS 4.0, Palm OS 5.0, Palm OS 6.0, Pocket PC, Windows Mobile 2003, RIM |
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| Install and Uninstall |
| Rating: |
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| Reviewed by: |
Tom (30-Aug-2005 20:14:20 GMT) |
| Comment: |
A great help desk for Lotus Notes. It has all the things our company was looking for - and this to a very good price/performance ratio. |
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