Free Software Downloads and Reviews at www.criticalfiles.com
Search Software
Software Reviews | Our Awards | Most Popular | New & Updated
VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk.

VI Service Desk 2.1

by Velocity Integrations Software, Inc.
Home :: Business :: Other
Award: Good (4/5)
VI Service Desk 2.1
VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.
--------------------------------------
Our Help Desk features include:

- Automatic Escalation
- Fully Integrated Service Level Agreements
- Dynamic Knowledge Base
- Asset & Inventory Management
- Child Tickets
- Task Assignment
- Custom Client Surveys
- Extensive Reporting and Charting
- Separate End User and Analyst Interface
- Detailed Analyst Time Tracking and Work History
- Notes and Web enabled for remote help desk access
- Easy Install & Extremely Competitive Price Package
- Self Help
- Quick Access
Popularity Download Avg. User Rating Overall
1% 100% 56%
Downloads: 28 / 3 (total / last month)
Updated: 31-08-2005 18:54:12 GMT
Released: 05-02-2004 
Language: English 
Platform: Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, Mac OS X, Palm OS 2.0, Palm OS 2.1, Palm OS 3.0, Palm OS 3.1, Palm OS 3.2, Palm OS 4.0, Palm OS 5.0, Palm OS 6.0, Pocket PC, Windows Mobile 2003, RIM 
Requirements:
Install: Install and Uninstall 
VI Service Desk Reviews
Rating: 5 / 5
Reviewed by: Tom (30-Aug-2005 20:14:20 GMT)
Comment:

A great help desk for Lotus Notes. It has all the things our company was looking for - and this to a very good price/performance ratio.

Review VI Service Desk
Your Name:
Rating:
Comment: