Customer Support Helpdesk Software

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Features Requires Customer registration and email confirmation Define unlimited depth and num

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.

FrontSupport is customer support/helpdesk solution that integrates with ACT and GoldMine. FrontSupport enables you to track and manage customer support issues from the time they are reported to the time they are resolved. In addition to storing and managing your customer support information, FrontSupport integrates your customer support issues with the contact information in your ACT or GoldMine contact databases. This program helps you improve..

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.

Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.

Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned, tracked and supervised.

Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements. The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include..

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.

We provide a customer support helpdesk software which is simple and easy to use, with reasonable price. Customers satisfaction is a major concern for our business. We try to do our best to make the customers loyal by giving support for them. A mere email client act as a customer support management is not enough, we need a better tool to make our job easier. Sure, it is must be better in use, better in functionality and better in price too.