Incident Software

The program helps IT departments with change, incident, purchase, asset and dependency management by integrating into existing availability monitoring (HP SIM and GFI NSM) and monitoring availability itself. Generates disk growth prognostics, close customer interaction through e-mail and a web frontend, knowledge base (that assists during incident management), and asset management (based on data collection of Active Directory, WSUS, and more.

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

HIPAA Security Rule Assistant provides HIPAA covered entities a program to learn and understand the HIPAA Security Rule. It contains Risk Analysis worksheet, sample policy templates, sample disaster recovery plan, and a sample Incident Report form. It also has areas to tract actions taken and enter policies and procedures developed to meet the requirements of the rule. You can view the entire rule or portions thereof.

Aegis Service Desk is an ITIL based service management system. The following ITIL processes are fully integrated: Incident Management Problem Management Change Management Configuration Management Service Level Management A full Client Management system is also included.