Service Centers Software

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

Service Core Manager – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

E-Service Center Manager (ESCM) – software for service centers and workshops. ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

SMS/MMS ActiveX component for Windows, to send and receive SMS and MMS messages. Support for GSM/GPRS modems and SMPP service centers. Features: delivery reports, Unicode, multi-part, ringtones, pictures, WAP bookmarks, WAP push, Flash. Samples included for Visual Basic, Visual C, Visual C++, Visual Basic .NET, Visual CSharp .NET, ASP, ASP .NET, Java, Javascript, PHP, HTML and more.

Online Services Center (OSC) software for service centers and workshops. OSC represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Print Work Schedules daily.

For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring Events such as a maintenance program or weekly meeting.Print Work Schedules daily. Automated Reminder Calls, (Day in advance etc) Print Sevice Invoices

Electronic Service Control provides the user with the most efficient and easiest ways to track customers, dispatches, customer collections, service agreements, inventory, service history and much more. Our EDB (Electronic Dispatch Board) will show you all assigned and unassigned dispatches and allow you to track traveling time, working time and dates completed. We have premium packages available including: interactive mapping, bar-coding, flat ..