Sla Software

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security

SOS is a system of cadastre, control, treatment and search of information about users attendance requests (internal and/or external). Total web and developed in Java, has a simple and intuitive interface, in a way that technicians, supervisors and the users can easily taking advantage of all the offered functionalities.

Orion NPM enables engineers to view the availability of the network via real-time Network Maps. Users can also view the bandwidth, CPU, memory and disk utilization from any Web browser. The advanced graphing, mapping and reporting capabilities allow organizations to take control of network utilization. Orion NPM is scalable and can manage 10 nodes or 10,000-plus nodes. View a live demo at www.SolarWinds.Net/Orion, or download a free 30-day trial.

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.

ActiveFlash is a .NET component that provides plug-and-play Macromedia Flash support in any .NET-compatible application. ActiveFlash’s easy-to-use classes provides full Flash support for all common functions including creating real SWF (Flash) files, shapes, buttons, text, text edits and sprites on-the-fly, monitoring and respond to application triggers and events, and adding full streaming MP3 and sound effect support.